Policies at Pretty On Purpose

Service as It Should Be

Before Your Appointment

To protect the health of our staff please do not book an appointment or reschedule the one you have if you or anyone in your pod have been exposed to COVID-19 in the last 14 days or are waiting on a pending COVID-19 test. Please do not book an appointment or reschedule the one you have if you or anyone in your household are exhibiting any allergy, cold, or flu symptoms. We ask that you be symptom free for at least 48 hours before scheduling.

During Your Appointment

Face masks are required to be worn at all times. Please wear a face mask with ear loops.

Our check-in process is phone based now; call the salon to notify us of your arrival. If the line is busy please call back as we are currently on the other line scheduling an appointment. Please do not enter the salon until you have called and checked in with a salon coordinator.
During your check-in phone call a salon coordinator will confirm that you are feeling well before your appointment. If you are feeling unwell you will be asked to reschedule your appointment.
Please do not bring guests with to your appointment.
Please do not bring food or open drinks into the salon.

After Your Appointment

If you develop any symptoms consistent with COVID-19 within 48 hours of your visit please notify us immediately by calling (323)551-7737 or by emailing hairoinhairco@icloud.com. Studies have shown a person is the most infectious 48 hours prior to their first symptoms showing. Your honesty is paramount to our safety and we appreciate you contacting us. If your stylist develops any symptoms consistent with COVID-19 within 48 hours of your appointment we will notify you immediately by phone and email.

Cancellations

To cancel or reschedule your appointment please call (323)551-7737. If we are closed please leave a voicemail.

We want to express how important it is that you never no-show an appointment. If you are no longer able to make your appointment we ask that you give us as much notice as possible to ensure our ability to re-book your appointment slot. Our cancellation policy requires 48 hours to cancel all appointments. To ensure our cancellation policy is upheld we require a credit or debit card to book any appointment. Appointments cancelled within 25-48 hours are subject to a 50% cancellation fee, appointments cancelled within 24 hours will be charged 100%. We do not charge this fee for those canceling due to illness. If you have any questions regarding this policy please communicate them before committing to an appointment. Thank you for supporting us by respecting our policy.

Out of respect for all of our clients, guests arriving more than 15 minutes late to their appointment may be asked to reschedule and will be expected to pay for the time they reserved. When possible we will do our best to alter your services so that we can offer you an appointment upon your arrival, however, many of our services do not have the ability to do so. Lateness cannot be accommodated for express services, consultations, or services for new guests.

Services

Client satisfaction is important to us! If you have questions or concerns about a service you are getting or have received please do not hesitate to reach out to us at hairoinhairco@icloud.com or by phone at (323)551-7737. Monetary refunds will not be made for hair services rendered however we will happily make adjustments to the original service upon approval of your stylist. Requests for haircut or hair color adjustments must be made within 7 days of the original appointment. Most corrective color processes require multiple visits; for this reason color adjustments do not apply to corrective color appointments. Model services are not eligible for future adjustments.

Purchases

All retail sales are final. Gift cards are not redeemable for cash and cannot be returned. Tickets to advanced education are non-refundable.